HHT CHIPS MALL does not accept
return requests if it is not due to quality reasons.
● Please check all the
delivered packages of your orders once received.
● If there are any problems
with the delivered products, please visit Contact Customer Service to file a complaint.
Return requests should be submitted within
30 days from the date of the parcel being delivered, please send the HHT
Chips Mall order number, pictures
of products, labels, and detailed problem descriptions.
Both parties confirm that if quality problems occur with the products, the
customer should submit the return request in due time, HHT CHIPS MALL entitles
the customer to a replacement or return or we compensate the customer for the
direct economic loss. The amount of compensation is limited to the price of the
defective products.
If your package did not arrive
successfully and is confirmed to have been lost in transit, the refund will
apply after our confirmation. The delivery time may be affected by extreme
weather, postal delays, customs clearance, local protests, strikes, epidemics,
and other force majeure factors. In this case, HHT CHIPS MALL is not
responsible for any delay caused but will provide all possible support needed.
Refunds will not apply if products are
returned without our confirmation and authorization due to customers' reasons,
and the return cost should be borne by customers.