When my order will be shipped out and how to track my order?

In-stock orders will begin processing once HHT CHIPS MALL has received your payment. Orders usually take a few days to process before shipment.

For backorders, the package will be shipped out when all items are ready to ship, please refer to the lead time information in the quotation result before you make the payment.

Once your order has been picked up by the courier company, you will receive an e-mail notification with tracking information.

Change the delivery address/billing address

If you need to change the order address, please click here to provide the HHT CHIPS MALL order number and the new address, or contact us by email at sales@hhtchips.com.

If your order has been dispatched, HHT CHIPS MALL cannot guarantee the successful change of the delivery address. Therefore, please carefully check the address information before submitting the order online. If the package has already arrived at the destination country, you can try to contact the local express office or post office directly to change the delivery address.

Note:

Changing the delivery address may incur additional charges. All additional expenses shall be borne by the customer. 

Customs, Duties, and Taxes

The incoterms of HHT CHIPS MALL orders are FCA (freight-prepaid) or EXW (freight-collect). Customers are expected to pay any amount charged by the government or customs at the destination. This includes but is not limited to: duties, taxes, and any extra fees charged by the courier company. HHT CHIPS MALL will not be held responsible for any extra charges once the original package has been shipped.

As customs policies vary widely. HHT CHIPS MALL is unable to advise what the cost may be. Therefore, please contact your local customs office or the corresponding logistics company for more information.

Customs requirements are quite different in each country. Please include information about particular Customs requirements as necessary while you are placing your order: HHT CHIPS MALL will support you as much as possible.

If any customers refuse to pay the above charges, the return shipping and any additional fees will be deleted from the order amount, any remaining funds will be refunded.

All About The Weight

Where can I find the total weight of my order?

Currently, we do not have any exact or estimated weight of any product shown on the website before or after ordering, except for the packing list document.   The packing list will show the actual gross weight measured by the weighing scale.

How to find the packing list document?

We will send you a shipping notification email with a packing list file attached after the order has been shipped.

How to find the packing list document?

We will send you a shipping notification email with a packing list file attached after the order has been shipped.

How do I know whether the shipping cost is correctly calculated?

The shipping cost is based on the weight of your order and the shipping method you choose. The weight of each product is manually scanned and input into the system. However, there is a probability that an error may occur in the operation or system update, leading to incorrect weight.

Please contact us via email at sales@hhtchips.com if you notice any difference.

What shipping method do HHT CHIPS MALL support?

DHL, UPS, FedEx, SF Express, Belgium Post, Global Direct Standard Line, Registered Mail

How do HHT CHIPS MALL calculate the shipping cost?

The shipping cost is based on the weight of your order and the shipping method you choose.   The weight of each product is manually scanned and input into the system.   However, there is a probability that an error may occur in the operation or system update, leading to incorrect weight.